Customer Service
Support you can rely on for scheduling, billing, technical issues, and general assistance. We’re here to help you learn with confidence.
How We Help
Scheduling & Rescheduling
Adjust class times, set reminders, request makeup classes, and manage time zones with ease.
Billing & Payments
Secure online payments, invoices, and refunds for unused sessions as per our policy.
Technical Support
Troubleshooting audio/video, platform access, and connectivity issues for smooth classes.
Service Commitments
- 24/7 Availability: Global support coverage; responses typically within 12–24 hours.
- Rescheduling Policy: Notify us 24 hours in advance to avoid charges and keep your slot.
- Privacy Guaranteed: We protect your personal information and follow safe-learning standards.
- Quality Assurance: Periodic teacher evaluations and progress reporting.
Billing & Refunds
- Multiple payment options via secure processors.
- Invoices and receipts emailed automatically after payment.
- Refunds for unused sessions may be requested as per Terms of Service.
- Pricing updates are announced in advance; continued use signifies acceptance.
Quick Troubleshooting
- Audio/Video issues: Restart your browser, allow mic/camera, and test bandwidth (min 2–3 Mbps).
- Login problems: Reset password, clear cache, or try a private browser window.
- In-class hiccups: Rejoin session, switch device if needed; report persistent issues to support.
FAQs
How do I book a free trial?
Use the “Get in Touch” form in the footer or the button below to request a free trial. We will contact you to confirm a convenient time.
Can I switch teachers?
Yes. If you prefer a different teaching style or need a language change, we’ll arrange a suitable teacher based on availability.
What if I’m late or miss a class?
Please inform us as early as possible. Late arrivals may receive the remaining time; repeated no-shows can affect scheduling privileges.
Need Personalized Help?
Describe your issue, and our team will respond promptly.